Question 1

How do I know a vehicle will actually turn up?

Accepted Answer

Because the vehicle is booked against your job before we confirm anything to you — not sourced afterwards and hoped for. We don't post your load on an exchange and give it to whoever bids lowest. We pick an operator for that specific job, check their licence and insurance, and confirm the vehicle against your load: the length, the weight, and how it comes off. Every job gets a named coordinator and a written spec before it's allocated. That's the unglamorous part of this business, and it's where a no-show is either designed out or built in.

Question 2

What if something goes wrong?

Accepted Answer

Most of the answer to that happens before your load is ever collected. We don't post your job on an exchange and give it to whoever bids lowest. We pick an operator for that specific job, and before we allocate we check their licence, their insurance, and where the work requires it, their ADR and FORS credentials. We check the goods-in-transit cover actually fits what you're sending. And we check the vehicle against the load — the length, the weight and how it comes off — rather than sending something that will probably fit and hoping. Most transport problems aren't bad luck. They're a job that was never specified properly, or a carrier nobody checked. We won't always be the cheapest quote you get. We're not trying to be. But some things you cannot design out. A vehicle breaks down. A motorway closes. A collection overruns. Pretending otherwise wouldn't be much use to you. The difference is what happens next. You'll hear it from us — not from your customer asking where their delivery is. We'll tell you what's happened, what it means for your delivery, and what we're already doing about it. If that means sourcing another vehicle, speaking to the site directly, or rearranging a booked slot, we handle it. You won't spend your afternoon chasing a driver, a depot and three different phone numbers trying to get a straight answer out of somebody. You call us. We sort it. Your delivery might have a problem. You won't be left with one.

Question 3

Is the price you quote the price I'll pay?

Accepted Answer

Yes. We quote against the job you describe, and we don't revisit it afterwards because it turned out to be an easy one. Congestion Charge, ULEZ and Dartford are worked out at quoting and built into the number — they don't appear later as an extra. An hour's free waiting is included at collection and another at delivery. Forklift loading takes time and site unloading by trades takes longer still, so we build it in rather than bill you for it. Beyond that hour it's charged by the half hour, and you'd know before it happened. The only thing that changes the price is the job changing. If the load turns out heavier or longer than described and needs a bigger vehicle, it becomes that vehicle's price. Tell us what's actually going and the number we give you is the number you pay.

Question 4

Will I have to chase you for updates and the POD?

Accepted Answer

No. That's the job you're paying us to take off your desk. One named coordinator handles your job from the price through to delivery — the same person who quoted it is the person who answers when you ring. You get updates as it runs, and signed proof of delivery on completion, sent to you rather than sat waiting to be asked for. On appearance-critical work we photograph the load at collection and at delivery and send those the same day. If anything is questioned later, there's a record from both ends. Chasing three phone numbers for a POD at month end isn't a service problem. It's your Friday afternoon, and it shouldn't be.

Question 5

Are my goods insured while you're carrying them?

Accepted Answer

The carrier's goods-in-transit cover applies to your load, and we check it before we allocate — not afterwards, and not on the assumption it's fine. Here's the part most people don't think to ask about until it matters. Every policy has a limit, and most have exclusions. A carrier who has cover is not the same as a carrier whose cover fits what you're sending. We confirm the limit and any exclusions on your booking confirmation, in writing. If the cover doesn't match the value of your goods, we'll tell you before you book — not after something has happened.

Question 6

What if I just want to try you with one load?

Accepted Answer

That's how nearly every account starts, and it's how we'd rather you did it. You don't need to move anything across, commit to volume, or have a conversation about becoming a customer. Send one job — ideally a real one with a genuine deadline, because an easy load tells you nothing about a haulier. You'll see what we ask before we quote, what we check before we allocate, and what happens when we say we'll call you back. That's the whole pitch, and one delivery shows it better than anything on this page. If it goes the way it should, send us the next one.

Question 7

Can you handle unusual, heavy or specialist loads?

Accepted Answer

Usually, and where we can't you'll know quickly rather than after a wasted afternoon. Long timber packs, structural steel, machinery, portable cabins, exhibition stands, hazardous goods, anything needing a crane off the lorry. The awkward jobs are where specification matters most, and they're the ones we'd rather have. What we need from you is the honest version: the real weight, the longest dimension, and how it comes off at the far end. Send a photo if it's quicker than describing it — most people find it is.

Tell us the load. Get a written price.

Call it in

Planning ahead?

Five minutes of specification decides the whole delivery

We check the carrier before we allocate.

One vehicle, one driver, straight there.

One coordinator, from the price to the POD.

We turn down work we can't do properly.

The questions everyone asks