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Latest Policy

Privacy Policy

Updated Date: Oct 28, 2024, 12:00 AM

This Privacy Policy explains how [Titan Cargo Ltd] ("we", "us", "our"), company number 16813029, registered at 12 Unit C Aldow Business Park, Manchester, Lancashire, United Kingdom, M12 6AE

, collects, uses, and protects your personal information when you use our website or our freight and logistics services. We are the "data controller" for the purposes of UK data protection law.

1. Information we collect

Information you give us. When you contact us, request a quote, or book a service, we collect details such as your name, company name, email address, phone number, collection and delivery addresses, and information about the goods to be moved.

Information about transactions. Where relevant, we collect billing details and records of the services we provide to you. We do not store full payment card numbers.

Information collected automatically. When you visit our website, we may collect technical data such as your IP address, browser type, device information, and how you use the site, through cookies and similar technologies (see section 6).

2. How we use your information

We use your personal information to:

  • provide quotes and carry out our freight and logistics services;

  • arrange carriage with carriers and subcontractors on your behalf;

  • communicate with you about your bookings and enquiries;

  • process invoices and payments;

  • keep proper business and legal records;

  • improve our services and website;

  • comply with our legal and regulatory obligations.

3. Our legal basis for using your information

We process your personal data where:

  • it is necessary to perform our contract with you (or to take steps before entering one, such as quoting);

  • it is in our legitimate interests to run and improve our business, provided your rights do not override those interests;

  • we need to comply with a legal obligation; or

  • you have given consent (for example, for certain marketing or cookies), which you can withdraw at any time.

4. Sharing your information

We do not sell or rent your personal information. We may share it with:

  • carriers and subcontractors engaged to collect, transport, or deliver your goods;

  • service providers who support our business (such as IT, hosting, accounting, and payment processing);

  • professional advisers such as accountants and lawyers;

  • authorities or regulators where required by law or to respond to lawful requests.

If our business is sold or merged, your information may be transferred to the new owner.

5. Data security and retention

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. No online service can be guaranteed completely secure, but we work to keep your data safe.

We keep personal data only as long as necessary for the purposes set out above, and to meet our legal, accounting, and regulatory obligations, after which it is securely deleted or anonymised.

6. Cookies

Our website uses cookies and similar technologies to help it function, remember your preferences, and understand how the site is used. You can control or disable cookies through your browser settings, though some features may not work properly if you do.

7. Your rights

Under UK data protection law, you have the right to:

  • access the personal data we hold about you;

  • request correction of inaccurate data;

  • request deletion of your data in certain circumstances;

  • object to or restrict our processing of your data;

  • request portability of data you have provided;

  • withdraw consent where we rely on it.

To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their own privacy policies.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the "last updated" date shown above.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your data, contact:

[Titan Cargo Ltd] 12 Unit C Aldow Business Park, Manchester, Lancashire, United Kingdom, M12 6AE

Email: Info@titancargo.co.uk Phone: 07708 080856